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1. Appointment

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Appointments can be made via online booking, email, phone or even facebook messenger. New clients receive a text message to complete your health intake & covid form; this ensures a 60 minute massage treatment without time taken completing forms. Your appointment arrival time will be agreed to when you book. We allow plenty of time between appointments to ensure that you start on time. It would be appreciated if you arrive no more than 5 minutes early to ensure the previous client has time to leave. If you do arrive earlier, please wait in your car and we will see you when your treatment is ready. *Please refer to the cancellation policy.

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 2. Prices

 

Every effort is made to ensure our prices are reflected accurately across all mediums including our website, facebook page etc. It is possible that mistakes are made which may cause our prices to differ. Please refer to the website for accurate and up to date pricing, you will be charged the price shown on the website. 

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3. Cancellation Policy

 

At DeepFix Clinic, last-minute cancellations and no-shows significantly impact our business, our therapists' livelihood, and other clients on our waiting list who desperately need care. We kindly request that you review our terms below:

Notice & Fees

• 24+ Hours Notice: You may cancel or reschedule your appointment with at least 24 hours' notice via phone, Facebook Messenger, or email at no charge.

• Less than 24 Hours Notice: Cancellations made within 24 hours of your appointment will incur a 50% cancellation fee ($52.50).

• Last-Minute Cancellation & No-Show: Cancellations within 3 hours of your appointment time will be charged 70% of your service fee of treatment. 60 minutes of your appointment time or failing to attend without notice (No-Show) will be charged the full service fee of your treatment.

Deposits & Payment Terms

• A $50.00 non-refundable deposit is required for all bookings made online or over the phone.

• If you decide not to proceed with treatment and cancel prior to your initial session, a refund may be requested. Please note that third-party processing fees will apply (1.70% + A$0.30 per transaction for domestic cards; an additional +3.5% for international cards).

• Deposits are strictly non-refundable for any cancellations or no-shows without valid documentation, such as a medical certificate or formal written proof from a relevant authority. This policy ensures fairness to all our clients, including those who willingly honor the standard cancellation fee when unable to keep their appointments.

Recurring Booking Policy To ensure fair access to care for all clients, recurring schedules are subject to review under the following conditions:

• If more than 3 appointments are cancelled within a 2-month period, we will recommend adjusting your schedule.

• If 5 appointments in total are cancelled within a 3-month period, all remaining recurring bookings will be automatically cancelled with prior notice.

We greatly appreciate your cooperation, understanding, and respect for our time and community.

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4. Inappropriate Conduct

 

Under no circumstances will sexual comments or advances, or aggressive comments, or gestures be tolerated. Anything of this nature will result in termination of the appointment, with full payment expected.

 

 

5. Health and hygiene practices (Reference Covid-19 policy below)

 

Health and hygiene is taken seriously and evaluated regularly at DeepFix Remedial Massage.

The studio is a clean and sanitary environment where your health and the health of your therapist is a primary concern.

Each client receives fresh, clean coverings. We use disposable stuff and all other fabric coverings are thoroughly washed in hot water before they are ready for the next client. Floor surfaces cleaned every treatment, and rubbish bins emptied multiple times a day. Massage oils are disensed from a pump bottle.

Our treatment room is closed to food under any circumstances. No odor-causing food, including takeaway food, may be allowed into the treatment room. This is for odor-sensitive pregnant women or customers suffering from other diseases. The exceptions are sweets, drinks, and candies that prevent hypoglycemics shock. If this is violated, the therapist may cancel the treatment.

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 6. Gift Certificates

 

Gift certificates are non refundable and cannot be exchanged for cash under any circumstances.

Gift Certificates can only be redeemed by the individual gift certificate holder; however they may be redeemed over multiple appointments. Gift certificates are subject to the cancellation or reschedule policy.

 

 

 

If you have any questions please don’t hesitate to contact us.

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